If no other solution can be found to free your device from malware, your only choice may be to initiate a factory reset and start from scratch. We recommend investing in one, scanning for viruses, and allowing the program to identify and remove any malware it finds. Go with a trusted name in the security space, such as Bitdefender, Kaspersky, Norton, and McAfee all of which have their own Android antivirus apps. ![]() HOW TO GET MALWARE OFF YOUR ANDROID PHONE DOWNLOADBut don't download any free app with "antivirus" in its description. If you can't find anything by yourself, it's time to enlist a good antivirus, especially if you're using an Android device. On iPhone, your phone needs to be jailbroken to enter safe mode, so this won't be a workable solution for most Apple smartphone owners. This disables third-party apps on your phone so you can safely inspect anything out of the ordinary, remove any apps you think may be infected, and then return to normal mode and see if the problem has been fixed. The process may vary depending on your phone maker, but most new devices require you to hold down the Power button, and then long-press Power Off until you get the option to enter safe mode. Now what? If you're on an Android phone, try safe mode. You've examined your phone and found something suspicious, or you have one or more symptoms of malware. If you find something unexpected, do not open the app. Take a look at your app list and make sure you recognize and want everything on the phone. Sometimes an app you download can be loaded with malware that installs additional programs. If other devices on the same Wi-Fi connection are working properly, and those in your household are not experiencing dropped calls, malware may be the culprit on your phone. If your phone has been infected with malware, an outgoing connection to a foreign server can interfere in your phone's ability to maintain a stable Wi-Fi or cellular connection, resulting in poor connection quality and frequent dropped calls. If your phone is suffering from a sudden slowdown, and even crashing, malware could be the reason. If your device has been hijacked, the malware may be overworking the components inside your phone and causing simple tasks to take longer than they should. Just like a computer, your smartphone contains a processor that is used to perform certain computational tasks. Left unattended, a hot phone can cause fires and even explode. If your phone is overheating, we recommend unplugging it from any power sources and turning it off. Under normal circumstances, your phone should never be hot to the touch, but certain malware can overwork the internal CPU or charging mechanism. Malware may be hijacking your phone's components in order to perform background tasks, resulting in the battery needing a recharge faster than expected. While batteries do degrade naturally over time, you shouldn't see a sudden shift in battery life with normal wear and tear. Wireless carriers have been accused of looking the other way in some cases in order to pocket a percentage of the monthly rate, so the onus is on you to be diligent and catch any bogus charges. ![]() If not, there is a chance you may be the victim of a scam that adds unwanted services to your phone and charges to your phone bill, also known as cramming. Take a look at your phone bill or credit card statements and make sure you can account for every charge. Whatever you do, don't click! Unexplained Fees on Your Bill These annoying pop-ups can generate money from ad clicks, try to infect you with worse malware, or link to scam offers. If you're suddenly seeing a lot of ads in a specific app or even when no apps are open, you may be infected with adware. Is your phone infected with malware? Here are some things to watch out for: Pop-Up Ads That Won't Go Away You never know when a seemingly innocuous app holds a nefarious payload. ![]() So regardless of what mobile OS you're running, it's important to stay alert. While it's true that iPhones are less likely to get infected with malware than Android phones thanks to Apple's rigorous approval process, it doesn't mean the smartphones are immune to infection. After all, the idea that Macs don't get viruses certainly extends to all other Apple devices, right? Wrong. If you have an iPhone, you may be thinking that none of this applies to you. But that same report found that Trojan dropper apps netted over 300,000 downloads on Google Play recently in order to scoop up people's banking details. Google has made progress here a recent report noted that bad actors have had to get more creative in order to get their malware-laden apps onto Android devices. ![]() Android: Which OS Is More Vulnerable?Īndroid is an open ecosystem by design, which has its benefits but also makes the OS more vulnerable to malicious apps than Apple's iOS.
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